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Professional Development

Business Skills

Professional development can help you advance in your career and may come in the form of formal or informal learning, which may include activities such as attending professional development courses, conferences and seminars or networking.  Our professional development courses have been grouped into the following categories.

Business Skills

The skills that you require for your position will vary from business to business. However the skills learned are transferrable.  All positions require:

•  excellent verbal and written communication skills
•  exceptional time management skills
•  interpersonal skills to relate to co-workers
•  ability to effectively identify and resolve problems

Professional skills development is a continual process - choose from our range of public courses, or if you are organising professional development for your staff, talk to our business consultants to tailor a program to your needs.

  Business Writing

  Conducting Effective Meetings

  Dealing with Difficult Behaviour

  Essential Skills for EAs and PAs

  Customer Service

  Minute Takers Workshop


  Writing Reports and Proposals


Management Skills


Management Skills

You have earned a promotion, however the transition to Supervisor or Manager is not always an easy step. There is much to learn and implement to be a successful manager.  Below is a list of courses to assist new supervisors and managers as well as development programs for existing managers.

  Agile Fundamentals

  Change Management

  Coaching Colleagues

  Conflict Resolution

  Emotional Intelligence (EQ)


  New Managers and Supervisors

  Project Management Fundamentals

  Team Building

Personal Development Skills


Desktop Applications

Adobe Suite

Adobe software Courses

Most businesses rely of the Adobe Creative Cloud suite of applications for their creative work.   There is much to learn with these sophisticated tools and we provide courses for the most popular applications.  Photoshop is the industry standard for perfecting images and is used by graphic designers, web designers and photographers. InDesign is used to create rich digit and print documents.

Acrobat Acrobat
Create AcroForms from scratch or generate native PDFs (Portable Document Format) from other document types
Captivate Captivate
Develop engaging eLearning content using this powerful authoring tool. Adobe Captivate allows the creation of user driven interaction experiences, videos & quiz solutions as well as much more for several different platforms and devices.
InDesign InDesign
A fantastic tool for creating print media -  posters, flyers, brochures, magazines, newspapers, presentations, books, ebooks, etc...
Illustrator Illustrator
Vector graphics software for creating scalable graphic designs for websites, video games, brand logos, and promotion materials, print media, etc...
LiveCycle LiveCycle
Develop intuitive & interactive XFA forms (XML Forms Architecture) forms completely separate from Adobe Acrobat. Forms created in LiveCycle Designer are not native PDFs but can be opened for the purpose of data entry using Acrobat
Photoshop Photoshop
A powerful tool for editing existing images. Typical tasks include treating and manipulation, compositing, converting to different formats, printing, etc...
Used for common video editing tasks necessary for producing broadcast quality, high-definition video.

Microsoft Office Suite


The Microsoft Office suite of products is the premier software application used by most businesses. Improve your office productivity by learning how to efficiently use WordExcelPowerPoint and Outlook or develop advanced business skills in Access, Visio, Project and Visual Basic.  You will learn from Microsoft Certified Trainers who use the products every day and will share insightful tips and tricks to make your day easier. 

Create functional database applications based on templates or your own custom design. 
Excel is the most widely used spreadsheet application used for data visualization and analysis.  Excel includes numerous tools to manage data, present data in charts, aggregate data using PivotTables and automation tools.
Work efficiently with email, appointments, meetings, and tasks in the one place.
Create and share dynamic presentations.  Design infographics or create learning content.
Project management, scheduling, task management 
Document management and collaboration tool. Share and manage content and knowledge.
Teams is a workspace collaboration tool which brings together people, communication (chat & video), tasks, and files. 
Create professional diagrams and flowcharts
Design and develop professional documents

Other Applications

Crystal Reports Crystal Reports
Crystal Reports is the default business intelligence software used to design and generate reports from a range of of databases. 
Captivate SQL
SQL is a query language designed for managing data held in a relational database management system.
Primavera P6 Primavera P6
Primavera P6 is an enterprise project management tool used to plan, build, and schedule assets and control project resources.