4.7 (820 reviews)
Administrative professionals take responsibility for much of the organisation and co-ordination within the office. It is a task that calls for tact and diplomacy as well effective communication skills and numerous professional skills. This course examines skills and behaviours necessary to contribute to a professional work team.
Course Overview
Expected Outcome:
- Develop professionalism and business image
- Manage workplace interactions across organisation
- Develop effective listening and questioning skills
- Develop an assertive communication style
- Produce persuasive written communication
- Improve your decision making skills
- Plan and schedule workflow
Duration:
2 Days
Audience:
Administrative professionals and support staff.
Prerequisites:
There are no particular requirements for this course.
Course Content
What makes a Successful EA/Administrator?
- Characteristics of a professional
- Defining your role and what is required of a proficient EA/PA
- Improving your credibility
- Developing confidence and esteem
Personal Management Skills
- Understand your place in the management team
- Identifying your core competencies
- Matching business goals with administrative support
- Balancing the demands of more than one manager
Planning and Scheduling
- Planning and Setting objectives
- Key steps of solving problems
- Setting Priorities and goals
- Urgency/Importance dilemma
- Calendar Management using Outlook
- Time Management
Time Management
- Understanding Time Wasters
- Effective meeting management
- Time Management techniques to practise
Communication Skills
- Communicating effectively
- Active Listening skills
- Giving and getting instructions
- Tact and diplomacy
- Develop assertive communication for mutual respect
- Develop effective business writing including emails
- Develop excellent telephone skills and etiquette
- Understanding Body Language
- Left brain/right brain traits in effective communication
Interpersonal Skills
- Working relationships and team dynamics
- Managing verbal and non-verbal behaviour
- Managing your emotions
- Building mutual respect and trust with others
- Learn how to vary modify your style to work with different styles
Agendas and Minutes
- Preparing Meeting Agendas
- Minute Taking Techniques
- Preparing Meeting Minutes
- Writing Reports
- Understanding organisation and structure of reports
Conflict Management
- Resolve conflict in a professional manner
- Coping with Stress
- Dealing with difficult people
Writing Professional Emails
- Organising your thoughts
- Layout and structure
- Email etiquette
- Setting follow up reminders in Outlook
- Managing Email efficiently
Dealing with Stress in the Workplace
- Signs of Stress
- Identifying stress in yourself and others
- Stress Management techniques
Putting your Skills to Work
- Effective meeting management
- Improve personal impact as you present
- Provide feedback with confidence
- Effective scheduling techniques for working with multiple managers
- Developing effective time management techniques
- Managing interruptions and distractions
- Managing your stress level.
Delivery Options
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Available Essentials Skills for EAs & PAs courses
Duration: 2 days. Course dates are 2 consecutive days from the Event Date shown in the table below.
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Essential Skills for Executive/Personal Assistants | 14-04-2026 | Live Online | $1,320.00 | |
| Essential Skills for Executive/Personal Assistants | 25-05-2026 | Live Online | $1,320.00 | |
| Essential Skills for Executive/Personal Assistants | 06-07-2026 | Live Online | $1,320.00 |
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