4.6 (550 reviews)
$660
In today's dynamic and interconnected workplace, the ability to influence and manage stakeholders is crucial for achieving organisational goals and driving success. Organizations are increasingly complex, with diverse teams, cross-functional projects, and a wide range of internal and external stakeholders. Effective stakeholder management ensures that the interests and concerns of all parties are understood and addressed, fostering collaboration and alignment. By mastering the art of influence, you can build strong relationships, gain buy-in for your ideas, and navigate the complexities of organisational politics. Ultimately, the ability to influence and manage stakeholders is a key driver of organizational success and personal career growth.
By the end of this course, you will have a comprehensive understanding of how to influence others and manage stakeholder relationships effectively, enabling you to drive projects forward, achieve your objectives, and contribute to your organization's success. Let's embark on this journey together and unlock your potential as a skilled influencer and stakeholder manager!
What you will learn:
Understanding Stakeholder Dynamics: Identify and analyze the needs, interests, and power dynamics of various stakeholders.
Building Trust and Credibility: Develop techniques to establish and maintain trust with stakeholders, fostering strong and productive relationships.
Communicating Effectively: Master the art of persuasive communication, including active listening, clear messaging, and impactful presentations.
Navigating Conflicts: Learn strategies to manage and resolve conflicts, ensuring positive outcomes for all parties involved.
Leveraging Networks: Utilize your professional network to gain support, resources, and influence within your organization.
Course Overview
Duration:
1 Day
Audience:
This workshop will benefit practitioners involved in managing projects, contracts and suppliers who need to manage stakeholders to realise their planned project outcomes. This course will benefit anyone looking to enhance the leadership and communication skills.
Prerequisites:
There are no particular requirements for this course.
Course Content
Identifying Stakeholders
● Internal or external stakeholders
● Defining the scope of the stakeholder analysis
● Profiling stakeholders
- Power / Interest matrix
- Soures of power
- Sources of interest
Engaging and Building Rapport
● Gaining access through the gatekeepers
● What does rapport mean?
● Answering the WIIFM question
● Building rapport authentically
● Tricks, tips and traps
Influencing Stakeholders and Dealing with Objections
● Influencing styles - push / pull influence
● Defining your personal power
● What is an objection?
● Benefit statements
● Tips, tricks and traps
Managing 'Turf-Wars' and Role Conflicts
● Types of conflict - warranted and unwarranted conflict
● Unwarranted conflict and conflict resolution
● Warranted conflict and role ambiguity
● Using RACI to reduce conflict
● Other ways to defuse conflict
● The benefit of pilot projects
● Dealing with denial and resistence
● Exploration and participation
Designing Communication Strategies
● Communicating with key players
● Communicating with other stakeholder groups
● Developing a communication matrix
● Veral / Written communication
● Key traps in writing stakeholder communication
Managing Upwards
Dealing with your boss, governance groups and the senior
leadership team.
● How much detail is appropriate?
● Fear, anxiety and suspicion; what role do they play in the review process
● The one-page overview
● When PowerPoint works and when it doesn't
● Delivering bad news - tips, tricks and traps
Building and Re-building Trust and other Challenges
● What is trust?
● Sako's typology of trust
● Building basic or "contractual trust"
● Belief tests and rebuilding trust when it has been lost
Leveraging Networks
● Importance of networking
● Strategies for expanding your network
● Utilising your network
- Leveraging connections for support and resources
- Maintaining and nurturing professional relationships
Delivery Options
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Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
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Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
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Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Influencing and Stakeholder Management
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