Discover the difference between leadership and management and how to become a better leader. Improve team communication with fewer misunderstandings. Develop coaching skills that will assist in the development of employees competence and productivity.
4.75 (2302 reviews) $1490
Classroom: 2 days
Live Online: 4 x 3 hr sessions
4.75 (2302 reviews)
$1490
Leaders help themselves and others to achieve. They set direction, build an inspiring vision, and map out where you need to go to achieve the team or organizational goals. Leaders must have effective management skills to guide their people to the right destination, in a smooth and efficient way.
Course Overview
Duration:
2 Days
Audience:
Managers, supervisors, IT managers, project coordinators, project leaders, team leaders, product managers, and program managers
Prerequisites:
There are no particular requirements for this course.
Course Content
What you will learn:
- Leadership profile to highlight your strengths and challenges.
- Directional and consequential thinking - developing these skills
- Influencing others through improved communication
- Your role in making meetings effective, both as a leader and as a participant.
- Critical problem-solving skills and the tools and techniques you can use.
- Strategic planning with a SWOT analysis, to introduce change
- Ways to manage the change process effectively for sustainable growth
Looking Out before Looking In
- Understanding your Environment
- Understanding your Followers
- What is a Leader?
- Leaders -v- Managers
- Characteristics of Effective Leaders
- Challenge the Process
- Inspire a Shared Vision
- Enable Others to Act
- Model the Way
- Encourage the Heart
- Confidence
- Self Awareness
Trust and Integrity
- Trust
- Integrity
- Delegating responsibility
- Maintaining a trusting work environment
Communication
- Communication Styles
- Communication Flow
- Framing and End Framing
- Barriers to Effective Communication
- Encoding
- Transmitting
- Decoding
- Feedback
- Culture
- Cross cultural communication
The Ladder of Inference
- Ladder of Inference Model
- Real Life examples
- Beware the downward spiral
- Clarifying Understanding
- Uncertainty loves company
Leading by Values
- What are your values?
- Organisational values
- Values-driven Culture
- Values-based leadership
- Entropy
Converting Vision into Action
- Vision
- Strategies to Accomplish your Vision
- Goals and Action Plans
Delegation
- Self-assessment
- Sharing the load
- Our reluctance to Delegate
- Tasks that should be delegated
- Degrees of delegation
- Monitoring delegated tasks
Language of Effective Action
- Making effective requests
- Promises
- Renegotiating
- Rules for Requesters
- Rules for promisers
- Completion
Leadership Competencies
- Identifying Key Competencies
- Developing competencies
- Assessment
- Development plans
- Your performance development roles
Performance Coaching and Reviews
- Lessons from Great Sporting Coaches
- Practice makes perfect
- Finding time to be an effective coach
- Motivation
- Equity
- Group Dynamics
Understanding your teaching role
- Teaching and learning
- Your role as a mentor
- Keys to effective mentoring
- Developing yourself
Giving and Receiving Feedback
- Providing constructive feedback
- Receiving feedback
Delivery Options
Delivery
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Available Leadership courses
Duration: 2 days. Course dates are 2 consecutive days from the Event Date shown in the table below.
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Leadership | 08-04-2026 | Live Online | $1,490.00 | |
| Leadership Development for Women | 20-04-2026 | Live Online | $660.00 | |
| Leadership | 18-05-2026 | Live Online | $1,490.00 | |
| Leadership Development for Women | 04-06-2026 | Live Online | $660.00 | |
| Leadership | 29-06-2026 | Live Online | $1,490.00 |
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