Learning Outcomes

Interpersonal skills describe the ways people interact with each other. In this course we explore six main areas:

1. Personality awareness
2. Emotional Intelligence
3. Communication
4. Conflict Management
5. Trust
6. Collaboration

By the end of this workshop, participants will be able to:

• Effectively deal with a variety of personality types
• Better meet the needs of work colleagues
• Effectively handle conflict and difficult situations
• Enhance trust in workplace relationships
• Work collaboratively

Your Personal Insight (Profile)

• Self awareness
• Understanding yourself and others.
• Behaviour changes in different environments
• Recognise tendencies under stress
• Understanding predictable reactions
• Personal style influences communication
• Learn to communicate with others with both similar and opposing styles.

Emotional Intelligence

• Defining emotional intelligence
• Understand the different emotions
• Use emotions as a source of valuable information
• Manage and control emotions of yourself or others
• Competencies of emotional intelligence

Communication

• Communication Styles
• Verbal and non-verbal communication
• Barriers to effective communication
• Body Language
• Active Listening
• Questioning
• Building rapport
• Establishing credibility

Conflict Management

• Nature of conflict
• Understanding conflict styles
• Managing communication in conflict
• Steps of conflict resolution

Trust

• Trust in the workplace
• 3 types of trust
• 5 ways to build trust
• 5 ways to lose trust

Collaboration

• Defining Collaboration
• Techniques of working collaboratively
• Interpersonal skills in a collaborative workplace