4.65 (1395 reviews)
$660
For some, speaking honestly and advocating for themselves is difficult, while others take assertiveness too far and cross the line into aggressive communication and confrontation. Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
Course Overview
Duration:
1 Day
Audience:
Anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.
Benefits:
- Feel better about yourself
- Feel more confident
- Feel more relaxed
- Be able to create personal and professional goals
- Learn the difference between passive, assertive and aggressive behaviour.
Course Content
Key areas covered
Learn how to:
- Recognise assertive and non-assertive behaviour
- Develop assertive techniques to confront others in a positive manner
- Seek to discuss concerns that you may have
- Improve your ability to remain calm in a heated situation and capable of listening to even under pressure
- Consider the different ways that people react to conflict and how you can increase the likelihood of a win-win outcome
- Understand the importance of controlling your inner "self-talk" in being able to manage either your anger or anxiety
Understanding Behaviour
- Learn to distinguish Assertive, Aggressive and Passive Behaviour
- Building Self Esteem
- First Impressions
- Influences of past experience
Self-confidence
- Tips of building self-confidence
- The power of thoughts
- Wipe out worry
Ask for What you Want
- Why is it difficult to ask for what you want?
- How to ask for what you want
Communication
- Interpersonal Communication
- Connecting with People
- Building rapport and trust
- Give and receive feedback in a supportive way
- Control your self-talk
Dealing with Conflict
- Manage "fight or flight" reaction
- Respond to criticism and difficult behaviour
- How to engage others in collaborating problem solving
- Resolve contentious issues in a spirit of win-win
- Manage Stress
Delivery Options
Delivery
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Available Assertiveness and Self Confidence courses
Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others.
Delegates will also learn to recognise differences and when not to be assertive.
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Assertiveness | 04-05-2026 | Live Online | $660.00 | |
| Assertiveness | 24-06-2026 | Live Online | $660.00 |
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