4.55 (2090reviews)
$660
Managing a performance review is an essential part of any manager's/supervisor's role and encompasses a range of skills including motivation, objective-setting/review, regular feedback, appraisal, personal development plans and managing poor performers. When these tools are managed effectively it will ensure a shared understanding of the level of performance and how that can continue or be enhanced. Successful performance management helps to increase team engagement
Course Overview
Duration:
1 Day
Audience:
Anyone who needs to enhance their skills in managing the performance of others
Prerequisites:
There are no particular requirements for this course.
Course Content
What you will learn:
- The importance of performance appraisals
- Defining expectations and consequences
- Developing standards and goals
- Documenting performance
- Performance feedback and coaching
- Developing an interview format
- The appraisal as a two-way process
- Managing employee performance
- Conducting exit interviews
The Performance Review Process
- Why do employees need performance reviews?
- Why do supervisors and managers need performance reviews?
- Advantages of performance reviews to an organisation
- Four Characteristics of Performance Reviews
The Performance Review Cycle
- The Basis for Review
- Performance Standard
- Performance Review
- Performance Improvement
- Career Planning
Performance Standards
- Characteristics of Effective Performance Standards
- Setting Goals and Targets
Successful Evaluation Techniques
- Communication Skills
- Communication
- Barriers to Effective Communication
- Guidelines for Effective Listening
- Constructive Listening
- Paraphrasing
- Questioning Techniques
Performance Feedback
- 7 characteristics of Effective Feedback
- Feedback Guidelines
- A guide for Improving Performance
- Accepting Criticism
Planning the Interview Process
- The Opening
- Motivation
- Discussion
- The Closing
- Action Plans
- Follow-up
360 Degree Feedback Process
- Self-rating
- Peer Review
- Upward Assessment
Maintaining Performance
- How to Modify Work Behaviour
- Behaviour Contracts
Handling Performance Problems
- Action Steps
- Dealing with Worst Case Scenario
Performance Management Checklist
- Fundamentals
- Objectives and Results
- Support Plan
- Meeting with Employees
- Ongoing Support and Feedback
- Performance Interview
- Performance Review
Delivery Options
Delivery
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Managing Performance
This course is currently not scheduled as public course. For more information, contact our team to discuss your requirements.
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Managing Performance | 10-04-2026 | Live Online | $660.00 | |
| Managing Performance | 09-06-2026 | Live Online | $660.00 |
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