4.72 (1,564 reviews)
Live Online: 1 day
$440
Start strong with Outlook Essentials—organize, communicate, succeed!
Microsoft Outlook is far more than just an email program—it’s a powerful productivity hub that brings together communication, scheduling, task management, and collaboration in one place.
Mastering the essentials of Outlook means learning how to:
Manage email efficiently
Maintain an organised email system
Stay on top of your schedules
Plan meetings, set reminders and coordinate with colleagues
Never miss deadlines.
Track tasks and priorities and integrate with your calendar
Flag emails for follow-up to stay focused and productive.
Collaborate Seamlessly with shared calendars
Overview
During this course, you will use Outlook 365 to send, receive and manage messages, schedule appointments with the Calendar, and track and manage tasks while learning best practice to ensure you transform email and scheduling into a streamlined system that supports your productivity and success.
Audience:
The course has been designed for new users of Microsoft Outlook.
Prerequisites:
Participants must have basic keyboard and mouse skills and be familiar with the Windows operating system.
Content
Getting Started
- Outlook interface
- Navigating Outlook
- Navigation Pane
- Using the Folder List
- People Pane
- Getting Help
Outlook Messaging
- Creating and Sending messages
- Address Book
- Changing mail folder views
- Opening, Sending and Receiving messages
- Viewing sent messages
- Replying to a message
- Forwarding a message
- Printing a message
Managing Messages
- Saving a draft a message
- Flagging a message for follow up
- Navigating through messages
- Changing the read status
- Sorting mail messages
- Deleting a message
- Moving to a different folder
- Emptying Deleted Items folder
- Archiving a folder
E-mail Message Options
- Setting Read & Delivery Receipts
- Message Expiry
- Delayed Delivery
- E-mail options
Creating an AutoSignature
- Creating an AutoSignature
- Selecting a default AutoSignature
- Inserting an AutoSignature
File Attachments & Links
- Inserting a file into a message
- Saving a file attachment
- Opening a file attachment
- Hyperlinks in a message
- Create / use Office documents
Message Options
- Message tracking options
- Viewing message delivery status
- Recalling a message
- Using voting buttons
Calendar
- Using the Calendar
- Appointments / meetings
- Responding to a meeting
- Checking meeting responses
- Adding a task
- Editing Calendar items
- Recurring Calendar items
- Changing the Calendar view
- Using the Date Navigator
- Moving Calendar items
- Printing Calendar information
- Saving a calendar as a Web page
- Deleting Calendar items
- Multi-day events
Responding to Reminders
- Viewing follow up details
- Marking a follow up as complete
- Clearing Flags
Contacts
- Adding a contact
- Adding a Contract from an email
- Adding same company contacts
- Changing the Contacts view
- Editing a contact
- Adding a Photo
- Flagging a contact for follow-up
- Sending a message to a contact
- Organising Contacts meetings
- Exploring a contact's Web page
- Assigning a task to a contact
- Printing Contacts information
- Deleting a contact
- Sending an email to a Contact Group
Tasks Folder
- Add a Task
- Setting Task Reminders
- Tasks and To-Dos
- Editing a Task
- Managing Tasks
- Marking a Task Completed
- Deleting a Task
Organising Outlook Items
- Outlook item categories
- Modify the master category list
- Create/Delete folders
- Using Find
- Using the Ways to Organise pane
- Using AutoCreate
- Insert an Outlook item into a message
Dates
Available Outlook Essentials courses
| Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Outlook Essentials | 13-04-2026 | Live Online | $440.00 | |
| Outlook Essentials | 22-05-2026 | Live Online | $440.00 | |
| Outlook Essentials | 01-07-2026 | Live Online | $440.00 |
Delivery Options
Public Courses
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment setup specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures. No videos to follow - real time hands-on practice with your instructor guiding you every step.
Instructor:
- provides real-time live hands-on instruction and demonstration,
- provides step-by-step practical activities for participants,
- can assist participants on their screen, if necessary,
- can share participant screens to enhance discussion.
Participants:
- receive hands-on instruction, step-by-step exercises and skill-builder activities,
- see the instructor screen while working on their own environment,
- can interact with the instructor and the group of participants,
- can ask questions at any time,
- join the course from any location with internet using a Course Invitation.
- no need for any software, just a computer with internet and a browser.
- no downloads on installs necessary on the participant computer.
Inclusions:
- E-Book Training Manual/activity booklet will be provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times:
- Full Day Course: 9:00 am-4:30 pm
- Half Day Course: 9:00 am-12:30 pm or 1:30 pm-5:00 pm
Private Courses
Private sessions can be arranged through our Live Online platform for group training. Group training content and duration can also be tailored to your needs. To discuss your training requirements, contact our Course Scheduling team.
Classroom
Classroom sessions are delivered at a nominated location (Private courses only).
Requirements:
If training is being delivered on your site:
- A computer is required for each participant, configured with appropriate software (if necessary).
- If participants are using laptops, ensure power cords are provided for use during the session.
- The instructor will bring their own laptop - please provide power
- Screen/Projector for trainer to connect their laptop to. Please indicate the connection method - hdmi or wifi.
Inclusions:
- Training Manual/activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content.
Brochure